Terms and Conditions - Bermondsey House Clearance
Welcome to Bermondsey House Clearance. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Introduction
Bermondsey House Clearance provides professional house clearance services to residents in Bermondsey and surrounding areas. Our services include the removal of unwanted items, packing, and disposal in an environmentally responsible manner.
1.1 Acceptance of Terms
By booking our services, you accept these terms and conditions in full. If you disagree with any part of these terms, you must not use our services.
2. Services Provided
Our comprehensive house clearance services include:
- Removal of household items
- Packing and unpacking services
- Disposal and recycling
- Specialist item removal (e.g., antiques, electronics)
- Clean-up services post-clearance
3. Booking and Payment
To book our services, you must provide accurate information regarding the scope of work required. Upon agreement, a deposit may be required to secure your booking.
3.1 Payment Terms
Full payment is due upon completion of the services unless otherwise agreed upon in writing. We accept various payment methods, including cash, credit/debit cards, and bank transfers.
4. Cancellations and Refunds
If you need to cancel our services, please notify us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled service may incur a cancellation fee.
4.1 Refund Policy
If we fail to provide the agreed services, you may be entitled to a full or partial refund, subject to our refund policy.
5. Liability
Bermondsey House Clearance is committed to handling your possessions with care. However, we cannot be held responsible for pre-existing damage to items or any loss that occurs during the clearance process, except in cases of negligence or misconduct on our part.
5.1 Insurance
We carry liability insurance to cover potential damages during the clearance process. Please inform us of any high-value items that require additional coverage.
6. Client Obligations
You are responsible for ensuring that all items to be cleared do not include hazardous materials, illegal items, or items requiring special permits.
6.1 Accessibility
Ensure that our team has easy access to the properties and items to be cleared on the scheduled date and time.
7. Environmental Responsibility
We are dedicated to environmentally friendly practices. We strive to recycle and donate items whenever possible, minimizing landfill waste.
7.1 Waste Disposal
All waste is disposed of in compliance with local regulations. We do not dispose of hazardous materials unless they are handled by certified professionals.
8. Privacy Policy
Your privacy is important to us. We collect and use your personal information solely for the purpose of providing our services. We do not share your information with third parties without your consent, except as required by law.
8.1 Data Protection
We adhere to data protection laws to ensure the security and confidentiality of your personal information.
9. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.
9.1 Notification of Changes
We will notify you of significant changes to our terms and conditions through email or other direct communication methods.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
10.1 Dispute Resolution
In the event of a dispute, we encourage both parties to seek an amicable resolution through negotiation or mediation before pursuing legal action.
11. Force Majeure
Bermondsey House Clearance shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, or government restrictions.
11.1 Notification of Force Majeure
We will notify you promptly if a force majeure event affects the scheduled clearance services and discuss alternative arrangements.
12. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
12.1 Modifications
Any modifications to these terms must be in writing and signed by both parties to be considered valid.
13. Entire Agreement
These terms and conditions constitute the entire agreement between you and Bermondsey House Clearance regarding the use of our services, superseding any prior agreements or understandings.
13.1 No Waiver
Our failure to enforce any right or provision of these terms does not constitute a waiver of such right or provision.
14. Contact Information
For any questions or concerns regarding these terms and conditions, please reach out to our customer service team.